Privacy Policy

1. Introduction and Scope

idx88 ("we," "us," "our," or the "Company") is committed to protecting the privacy and personal data of all users who access our online betting platform (the "Platform"). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have regarding your data.

This Privacy Policy applies to all users of the idx88 Platform, including visitors to our website (idx88.cam), mobile application users, and registered account holders. By using the Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

idx88 operates under international licensing and adheres to global data protection standards. While our primary user base is in Indonesia, we recognize the importance of data privacy for all users regardless of location. This Policy is designed to be transparent about our data handling practices and to give you meaningful control over your personal information.

If you do not agree with the terms of this Privacy Policy, you should immediately discontinue use of the idx88 Platform. For questions about this Policy or our data practices, please contact our Data Protection Officer at [email protected].

2. Information We Collect

idx88 collects several types of information to provide, maintain, and improve our services. The categories of personal data we collect include:

2.1 Information You Provide Directly

• Account Registration Data: When you create an idx88 account, we collect your full legal name, date of birth, gender, residential address, email address, and mobile phone number.
• Identity Verification (KYC) Documents: To comply with anti-money laundering regulations and prevent underage gambling, we collect copies of your Indonesian National Identity Card (KTP), proof of address documents (utility bills or bank statements), and selfie photographs for facial verification.
• Financial Information: We collect bank account numbers, e-wallet account identifiers, transaction amounts, deposit sources, and withdrawal destinations to process payments. We do not store complete credit card numbers or banking passwords.
• Communication Records: When you contact our customer support via live chat, email, or phone, we retain records of these communications including your messages, attachments, and our responses.

2.2 Information Collected Automatically

• Device and Technical Data: We automatically collect your IP address, device type (mobile or desktop), operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Usage and Behavioral Data: We track which pages you visit, how long you spend on each page, games played, bets placed, betting patterns, click paths, timestamps, and referral sources to improve user experience and detect suspicious activity.
• Location Data: We collect approximate geographic location based on your IP address to ensure compliance with regional gambling regulations and to prevent use of VPNs or proxy servers.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to recognize you when you return to the Platform, remember your preferences, and analyze traffic patterns. See Section 8 for detailed information about cookies.

2.3 Information from Third Parties

We may receive information about you from third-party payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay), identity verification services, fraud prevention agencies, and game providers. This information is used to verify your identity, process transactions, and ensure Platform security.

3. How We Use Your Information

idx88 uses the personal information we collect for the following purposes:

3.1 Service Provision and Account Management

• Create and maintain your user Account
• Verify your identity and age (21+ requirement enforcement)
• Process deposits, withdrawals, and other financial transactions
• Enable you to place bets on sports events, casino games, lottery draws, and other gaming products
• Track your betting history, account balance, and transaction records
• Provide customer support and respond to your inquiries

3.2 Legal and Regulatory Compliance

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under international law
• Prevent underage gambling by verifying users are 21 years or older
• Detect and prevent fraud, money laundering, account takeovers, and other illegal activities
• Respond to legal requests from law enforcement or regulatory authorities when required by applicable law
• Enforce our Terms & Conditions and investigate violations

3.3 Marketing and Communications

• Send you promotional offers, bonuses, and marketing communications about idx88 products and services (you may opt out at any time)
• Notify you about changes to our Terms, Privacy Policy, or Platform features
• Send transactional emails regarding deposits, withdrawals, and account activity

3.4 Platform Improvement and Analytics

• Analyze usage patterns to improve Platform performance, user interface, and game offerings
• Conduct research and development to enhance security and develop new features
• Personalize your experience by recommending games and promotions based on your preferences
• Generate aggregated, anonymized statistics for business intelligence purposes

3.5 Responsible Gaming

• Monitor betting patterns to identify signs of problem gambling
• Enforce deposit limits, loss limits, and self-exclusion settings you configure
• Provide tools and resources to help you gamble responsibly

4. Data Sharing and Disclosure

idx88 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data in the following limited circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, and other payment partners to process deposits and withdrawals
• Identity Verification Services: Third-party KYC providers that verify your identity documents and perform anti-fraud checks
• Game Providers: Evolution Gaming, Pragmatic Play, and other game studios whose games you play on our Platform
• Customer Support Tools: Live chat platforms, email service providers, and CRM systems
• Cloud Infrastructure: Hosting providers, content delivery networks (CDNs), and data storage services
• Analytics and Marketing: Analytics platforms, advertising networks, and email marketing services

All third-party service providers are bound by confidentiality agreements and are permitted to use your data only for the specific purposes we authorize.

4.2 Legal Obligations and Protection

We may disclose your personal information when required by law or when we believe disclosure is necessary to:

• Comply with legal processes, court orders, subpoenas, or regulatory investigations
• Enforce our Terms & Conditions and investigate potential violations
• Protect the rights, property, or safety of idx88, our users, or the public
• Prevent or investigate fraud, security breaches, or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent notice on the Platform before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, for example, when you participate in joint promotions with partners or authorize data sharing for specific purposes.

5. Data Security Measures

idx88 takes data security seriously and implements industry-standard technical, physical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Security Controls

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data stored in our databases is encrypted at rest.
• Firewall Protection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems that monitor for suspicious activity 24/7.
• Secure Authentication: We enforce strong password requirements, offer two-factor authentication (2FA), and automatically log out inactive sessions.
• Access Controls: Personal data is accessible only to authorized idx88 employees and contractors who need it to perform their job functions, and all access is logged for audit purposes.

5.2 Organizational Security Measures

• Regular security audits and penetration testing by independent third-party security firms
• Employee training on data protection, confidentiality, and security best practices
• Incident response plans to address data breaches or security incidents promptly
• Regular backups to prevent data loss and ensure business continuity

5.3 User Responsibility

While we implement robust security measures, you also play a critical role in protecting your Account. You should choose a strong, unique password, never share your login credentials with anyone, log out after using shared devices, and notify us immediately if you suspect unauthorized access to your Account.

6. Data Retention

idx88 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory obligations.

6.1 Active Account Data

While your Account remains active, we retain all personal information, transaction history, and betting records to provide ongoing service and comply with our legal obligations.

6.2 Closed Account Data

If you close your Account, we retain your personal information for a period of seven (7) years from the date of closure to comply with international anti-money laundering regulations, tax laws, and potential legal disputes. After this retention period, your data is securely deleted or anonymized.

6.3 Specific Data Types

• Identity Documents (KYC): Retained for 7 years after account closure for regulatory compliance
• Financial Transaction Records: Retained for 7 years for tax reporting and auditing purposes
• Customer Support Communications: Retained for 3 years to resolve disputes and improve service quality
• Marketing Communications: Retained until you unsubscribe or request deletion
• Usage and Analytics Data: May be retained in anonymized, aggregated form indefinitely for research and business intelligence

6.4 Legal Holds

In cases where your data is subject to legal holds, investigations, or pending litigation, we may retain your information beyond standard retention periods until the matter is resolved.

7. Your Privacy Rights

idx88 respects your privacy rights and provides you with control over your personal information. Depending on your jurisdiction, you may have the following rights:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of this information directly through your Account dashboard. For additional information, contact [email protected].

7.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update your name, address, email, and phone number directly in your Account settings. For changes to identity documents, contact our support team.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information, subject to certain exceptions. We may retain data when required by law, necessary to resolve disputes, enforce our Terms, or complete transactions you initiated. Requests for deletion should be submitted to [email protected].

7.4 Right to Restriction of Processing

You may request that we limit how we use your data in certain circumstances, such as while we verify the accuracy of disputed information or assess whether you have legitimate grounds for erasure.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another service provider where technically feasible.

7.6 Right to Object

You may object to processing of your personal data for direct marketing purposes at any time. You can opt out of marketing emails by clicking the "unsubscribe" link in any promotional email or adjusting your communication preferences in your Account settings.

7.7 Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing conducted before withdrawal.

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your full name, registered email address, and specific request. We will respond to your request within 30 days. For security purposes, we may ask for additional verification before fulfilling certain requests.

8. Cookies and Tracking Technologies

idx88 uses cookies, web beacons, pixel tags, and similar technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. Cookies allow websites to recognize your device, remember your preferences, and track your activity across sessions.

8.2 Types of Cookies We Use

• Essential Cookies: Required for basic Platform functionality, including login authentication, session management, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous data about how users interact with the Platform, including page load times, error messages, and traffic sources. This helps us optimize performance.
• Functional Cookies: Remember your preferences such as language selection, username, and game favorites to provide a personalized experience.
• Advertising Cookies: Track your browsing activity to deliver targeted advertisements and measure campaign effectiveness. These cookies may be set by third-party advertising networks.

8.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Note that disabling cookies may limit your ability to use certain Platform features. You can manage cookie preferences through your browser settings:

• Google Chrome: Settings > Privacy and Security > Cookies
• Mozilla Firefox: Options > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies

9. International Data Transfers

idx88 operates internationally and stores data on servers located outside Indonesia. Your personal information may be transferred to, stored in, and processed in countries with data protection laws that differ from those in Indonesia.

When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Contractual agreements with third-party processors that require them to protect your data to the same standards we apply
• Use of secure data centers with certifications such as ISO 27001, SOC 2, and PCI DSS
• Encryption of data in transit and at rest

By using the idx88 Platform, you acknowledge and consent to the transfer of your personal information to international locations as described in this Policy.

10. Children's Privacy

The idx88 Platform is intended exclusively for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will take immediate steps to delete that information and terminate the associated Account.

If you are a parent or guardian and believe your child under 21 has provided personal information to idx88, please contact us immediately at [email protected] so we can remove the information and close the Account.

idx88 employs age verification procedures, including KYC document checks, to prevent underage access to the Platform. Users who provide false information about their age will have their Accounts permanently banned and may face legal consequences.

11. Changes to This Privacy Policy

idx88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting a prominent notice on the Platform homepage
• Sending an email to your registered email address
• Displaying a notification in your Account dashboard

We will provide at least 7 days' notice before any material changes take effect. Your continued use of the Platform after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you should discontinue use of the Platform and may close your Account.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this document indicates when the Policy was last revised.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, or if you wish to exercise your privacy rights, please contact idx88's Data Protection Officer:

You may also contact us through the live chat feature available 24/7 on the Platform. For data protection matters specifically, please indicate that your inquiry relates to privacy or data protection so we can route it to the appropriate team.

We take all privacy concerns seriously and will work with you in good faith to resolve any issues. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.